What does is mean to be a Platinum Channel Partner?
As a Motorola Solutions Platinum Channel Partner, Communications Electronics has achieved the highest distinction and certification as a Motorola Solutions distributor and integrator of wireless voice, data and video solutions.
Annually, Communications Electronics meets and exceeds the stringent criteria established by Motorola Solutions to be recognized as one of their most elite channel partners across North America.
These milestones include Communications Electronics commitment to their community and interactions with customers, the ability to intimately understand and deploy technical solutions and specializations to a wide variety of industries, deep technical expertise and certification on products and software, and the company’s financial strength and business acumen, including a strong ongoing investment in people and technologies.
Whether you’re looking to purchase a product or need help with solving a complex voice, video or data issue, Communications Electronics can help you innovatively engineer, deploy and maintain the right solution so you can stay focused on what really matters.
What is important about a Motorola Solutions Service Elite Specialist?
When you contract with Communications Electronics you can be confident that you are working with a Motorola Solutions Service Elite Specialist who has made the training and technical competency of their engineers, field service personnel and bench technicians as one of the highest priorities. As a Service Elite Specialist, Communications Electronics has achieved Motorola Solutions highest level of certification for companies providing repairs and services for Motorola’s solutions and product portfolio.
At Communications Electronics we recognize that to maintain our customer’s sophisticated systems and networks, it requires the very best-in-class trained and certified technicians and installers. With the constant technical evolution in system technologies, Communications Electronics recognizes the need to continually reinvest in the training and certification of our personnel to maintain our Service Elite Specialization.
Criteria established by Motorola Solutions for Service Elite Specialist designation include:
• Best-In-Class Customer Service Response Time for Critical Solutions
• Highly Qualified and Trained Personnel Focused on Delivering Exceptional Service
• Financially Stable and Committed to Executing a Dependable Response Programs
Certified Service Center Status:
As a Service Elite Specialists, Communications Electronics is recognized as Certified Service Center (CSC). CSC status is designed to help customers find quality service centers with a set standard of professionalism that demonstrates that quality customer service and customer satisfaction are of paramount importance.
To attain Certified Service Center status, Communications Electronics complies with specified requirements, including supporting an adequate repair facility, supported by an accredited Certified Service Manager, and maintains Motorola-specified insurance coverage.
These requirements have been determined by representatives of all facets of the service industry. CSC status is obtained through independent certifying bodies composed of several electronics associations designated by the CSC organization, including ETA-I.
certifications for Service Elite Specialists are obtained through Electronics Technicians Association International (ETA-I). ETA-I is a third-party, independent certifying body recognized by the electronics industry as a leader in certification.
Annually, ComSource meets and exceeds the stringent criteria established by Motorola Solutions to be recognized as one of their most elite channel partners across North America.
These milestones include ComSource’s commitment to their community and interactions with customers, the ability to intimately understand and deploy technical solutions and specializations to a wide variety of industries, deep technical expertise and certification on products and software, and the company’s financial strength and business acumen, including a strong ongoing investment in people and technologies.
Whether you’re looking to purchase a product or need help with solving a complex voice, video or data issue, ComSource can help you innovatively engineer, deploy and maintain the right solution so you can stay focused on what really matters.
*Last Updated 3/26/20
CE continues operations as an essential service provider
To our valued customers and partners,
As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to reinforce that Communications Electronics’ number one priority is keeping our employees, partners, and customers safe. Our team has been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service while remaining focused on the health and safety of our staff and clients. We are fortunate to have ample technology and significant experience with working remotely.
In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for our radios, body-worn cameras and accessories based on our current and best understanding of radio hygiene. You can review their recommended equipment cleaning guidelines here.
Communications Electronics provides a critical service as defined by the Department of Homeland Security. Our business supplies crucial equipment and vital services to fill the urgent needs of telecommunications companies, service providers, emergency responders, law enforcement, and a multitude of private entities throughout the nation. Therefore, we will continue operations at this time and are fully available to serve you.
If you have any questions during this time, please contact your CE representative. We are here to help you.
We thank you for your continued patronage. Communications Electronics will strive to maintain exceptional service to our customers during this difficult time. Wishing you good health.
President & CEO
As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to let everyone know that Communications Electronics’number one priority is to keep our employees, partners, and customers safe. Here is an update on preparations and steps we have taken to date. Two weeks ago, CE assembled a cross-disciplinary COVID-19 Management Team to actively monitor the situation and make recommendations to leadership. We have been assessing the situation daily, remaining vigilant, and following recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local authorities. We’ve assembled guidance for our employee teams, pursuant to these recommendations.
As you know, the situation is evolving rapidly, and COVID-19 is affecting people differently, depending on their location and situation. As a result, flexible solutions are needed. CE Senior Management is considering all options, including the possibility of asking staff to work remotely.
While we remain focused on the health and safety of our staff and those around us, we also remain committed to serving our customers. Fortunately, we have technology in place and significant experience with working remotely. We have been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service. Operational teams have been working to identify potential needs and strategies associated with full-virtual delivery of services. Project managers and supervisors are actively having preparedness discussions with our teams. Our IT team has been reviewing and testing systems and protocols, to ensure necessary tools and support for staff to operate virtually. Everyone has a role to play.
If you have questions or feedback, you can reach the COVID-19 Management Team at Safety@Talkcei.com.
Being flexible and able to overcome big challenges is part of what makes us who we are. We have the infrastructure, skills, and desire to support each other, while providing the highest level of service to our customers. Obviously, this is a fast moving, fluid situation affecting our country and the world. We will update our guidance and decisions as the situation changes. Please continue to monitor the CDC Website for updates.
We hope that you and your family are well,
Chief Operations Officer