Are You Getting the Most Out of Your Two-Way Radios and Systems Infrastructure?

PREVENTIVE MAINTENANCE

It would not be practical to buy a new car every year, but you likely have your car serviced regularly to extend the life of your investment.

At Communications Electronics, we encourage our customers to take a similar approach to extending the total cost of ownership of their two-way radio systems and infrastructure by taking advantage of the preventive maintenance programs we offer on radios and network equipment.

Did you know you can extend the performance and life of your radios with an annual check-up where we physically inspect, clean, verify and electronically tune each radio? This annual check-up goes one step further by including software and firmware updates that ensure your radios are configured properly and provisioned to the latest product software release.

Communications Electronics also provides preventive maintenance for your mission-critical radio system infrastructure. Our preventive maintenance services include alignment and testing of key network components, regularly scheduled maintenance of network equipment along with software and firmware updates to ensure the system is up to date with the most current software updates.

LIFECYCLE MANAGEMENT SERVICES/SERVICE LEVEL AGREEMENTS:

Our Lifecycle Management Services and Service Level Agreements (SLA) help Land Mobile Radio system owners maintain and secure their system while reducing their total cost of ownership over the operational life of the system. If left alone over time, system performance can become compromised and susceptible to cyber-attacks. Today’s IP-based mission-critical networks require periodic upgrades to remain resilient and secure.

Your Land Mobile Radio Communication Network is comprised of several independent technologies; base stations, site controllers, routers, LAN switches, servers, dispatch consoles, operating system software and more, with each component having its own unique lifespan. Like any other integrated IT system, your two-way radio infrastructure and network requires periodic technology and software updates to allow your system to operate at optimal efficiency, stay current and future-proof.

At Communications Electronics, our certified Service Engineers and Field Technicians can offer you the peace of mind that your network will continue to operate at peak performance by implementing a comprehensive approach to servicing and maintaining your radio infrastructure. This includes system hardware, software and ongoing lifecycle management.

As new system releases become available, we work with you to upgrade software, hardware or both.

Further, we understand that system maintenance and upgrades should not impact or compromise your communication systems’ availability or cause business disruptions. Our unrivaled service requires proper planning and preparation, extensive testing, flawless implementation and post-upgrade training, if needed. During the process we will define, audit and communicate any new equipment requirements as well as any engineering support or field installation impact to system users during actual field upgrades.

Our consultants work closely with you to conduct periodic system assessments and adopt regular communication to provide peace of mind and to keep you informed of upcoming lifecycle changes and recommended strategy.

If you are interested in how you can extend the lifecycle of your mission-critical two-way radios and system infrastructure, please contact your Communications Electronics Account Representative to learn more about our Lifecycle Managed Services, standard Service Level Agreements, or to design a customized Service Level Agreement that best addresses your budget and requirements.

 

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COVID-19 Update & Our Commitment to You

*Last Updated 3/26/20

CE continues operations as an essential service provider

To our valued customers and partners, 

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to reinforce that Communications Electronics’ number one priority is keeping our employees, partners, and customers safe. Our team has been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service while remaining focused on the health and safety of our staff and clients. We are fortunate to have ample technology and significant experience with working remotely.

In response to the coronavirus (COVID-19) pandemic, Motorola Solutions is providing recommended cleaning and disinfecting guidelines for our radios, body-worn cameras and accessories based on our current and best understanding of radio hygiene. You can review their recommended equipment cleaning guidelines here.

Communications Electronics provides a critical service as defined by the Department of Homeland Security. Our business supplies crucial equipment and vital services to fill the urgent needs of telecommunications companies, service providers, emergency responders, law enforcement, and a multitude of private entities throughout the nation. Therefore, we will continue operations at this time and are fully available to serve you.

If you have any questions during this time, please contact your CE representative. We are here to help you.

We thank you for your continued patronage. Communications Electronics will strive to maintain exceptional service to our customers during this difficult time. Wishing you good health.

Roger Cassell
President & CEO
communicationselectronics.com
1-888-TALK-CEI

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3/13/20

As the COVID-19 pandemic continues to spread in the United States and across the globe, we want to let everyone know that Communications Electronics’number one priority is to keep our employees, partners, and customers safe. Here is an update on preparations and steps we have taken to date. Two weeks ago, CE assembled a cross-disciplinary COVID-19 Management Team to actively monitor the situation and make recommendations to leadership. We have been assessing the situation daily, remaining vigilant, and following recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local authorities. We’ve assembled guidance for our employee teams, pursuant to these recommendations.

As you know, the situation is evolving rapidly, and COVID-19 is affecting people differently, depending on their location and situation. As a result, flexible solutions are needed. CE Senior Management is considering all options, including the possibility of asking staff to work remotely.

While we remain focused on the health and safety of our staff and those around us, we also remain committed to serving our customers. Fortunately, we have technology in place and significant experience with working remotely. We have been working hard behind the scenes to ensure we can continue to deliver uninterrupted, high quality service. Operational teams have been working to identify potential needs and strategies associated with full-virtual delivery of services. Project managers and supervisors are actively having preparedness discussions with our teams. Our IT team has been reviewing and testing systems and protocols, to ensure necessary tools and support for staff to operate virtually. Everyone has a role to play.

If you have questions or feedback, you can reach the COVID-19 Management Team at Safety@Talkcei.com.

Being flexible and able to overcome big challenges is part of what makes us who we are. We have the infrastructure, skills, and desire to support each other, while providing the highest level of service to our customers. Obviously, this is a fast moving, fluid situation affecting our country and the world. We will update our guidance and decisions as the situation changes. Please continue to monitor the CDC Website for updates.

We hope that you and your family are well,

Glenn Lesley
Chief Operations Officer
Communications Electronics